Saturday, November 3, 2012

An Effective Method to Monitor the Coordination

As I discussed in my last post that there is a need to monitor the coordination between sites and also between people. Below I explain an effective to do so.

1) Make Task Assignments matrix:
Assigning individuals to particular work items can be represented by a people by task matrix where a one in cell ij indicates that worker i is assigned to
task j. We will refer to this matrix as “Task Assignments”.

2)Make Task Dependencies matrix:
We can think of a set of dependencies among tasks as a square matrix where a cell ij (or cell ji) indicates that task i and task j are interdependent. We will refer to this matrix as “Task Dependencies”

3)Multiply the Task Assignment and Task Dependencies matrices:
We obtain a people by task matrix that represents the set of tasks a particular worker should be aware of, given the work items the person is responsible for and the dependencies of those work items with other tasks.

4)Coordination Requirements Matrix :
Finally, a representation of the coordination requirements among different workers is obtained by multiplying the product of the Task Assignment and Task Dependencies matrices by the transpose of the Task Assignment matrix. This product results in a people by people matrix where a cell ij (or cell ji) indicates the extent to which person i works on tasks that share dependencies with the tasks worked on by person j. In other words, the resulting matrix represents the Coordination Requirements or the extent to which each pair of people needs to coordinate their work.

5) Actual Coordination Requirements Matrix: 
The coordination requirement matrix is calculated on basis of prediction. But when the project starts , we calculate the actual coordination by same method above, the only difference being that in the coordination requirements , the entries in the matrix was on prediction , and the entries in the actual coordination matrix representing the actual scenario.

6) Congruence : 
 The extend to which the actual coordination matrix matches the coordination matrix gives the congruence. More the congruence , the more likely that the project is going as per plan.

If the congruence is less , than we need to monitor the task assignments, communication between people and dependencies between various tasks. Also the matrix will tell us which task assignments or communication between which people need to be improved.

Update the coordination requirements and measure the congruence as frequently as possible. 

This method can be very useful to design various tools for collaboration and awareness. 

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